FAQ

What can I expect?
You can expect consistent dedication to excellent quality combined with timely delivery, respectful maintenance of confidentiality, and personalized attention.

What do you mean by “personalized attention”?
This means we will consult with you, understand your business objectives, and do what it takes to get the job done.

How do we transmit work?
Work can be uploaded using our secure service at our SUBMIT FILES page.

I don’t like to put my credit card number on the Internet.
Your QuickBooks invoice will have an option to pay by MasterCard or Visa, but we also take payment by check.

What are Industry Production Standards?

For your protection, we utilize Industry Production Standards (established by ABSSI) guidelines for computing time charged. The Industry Production Standards are based on the average time required for the performance of specific production tasks by a professional “Model Operator,” defined as having

  • 2 – 3 years’ business, office, or secretarial experience;
  • keyboard speed of 70 WPM (2-3 errors per page); and
  • good English and grammar skills.